At M/s. Shanti Mahaveer Sons Corporation LLP ("PayEasy" or "Company"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website (PayEasy.com), mobile applications, or other services, including mobile recharges, DTH, digital wallet top-ups, bill payments, reservations, cash cards, insurance, e-shopping, money remittance, and related services. By using our services, you consent to the practices described in this policy. If you do not agree, please do not use our website or applications.
Information We Collect
We collect the following types of information to provide and improve our services:
Personal Information: When you register or use our services, we may collect your name, email address, mobile number, Member ID, password, and other details provided during account creation or transactions.
Transaction Information: Details related to your use of our services, such as recharge amounts, bill payments, booking details, and payment method information (e.g., UPI, card, or net banking details).
Device and Usage Information: Information about your device, IP address, browser type, operating system, and usage patterns when interacting with our website or applications.
Communication Data: Information you provide when contacting us via email, SMS, WhatsApp, or customer support channels, including feedback, inquiries, or complaints.
How We Use Your Information
We use your information to:
Process transactions, including recharges, bill payments, and bookings.
Provide customer support and respond to inquiries.
Send transaction confirmations and updates via SMS, WhatsApp, or email.
Improve our services, website, and applications through usage analysis.
Comply with legal obligations and prevent fraud or unauthorized activities.
Personalize your experience and provide relevant offers or promotions.
Sharing Your Information
We may share your information with:
Service Providers: Third-party providers (e.g., payment processors, telecom operators) to facilitate services like recharges, bookings, or bill payments. These providers are bound by confidentiality agreements.
Distributors: If you deposit funds directly to PayEasy, your wallet balance may be transferred to your distributor, as outlined in our Terms of Use.
Legal Authorities: When required by law or to comply with legal processes, such as court orders or regulatory requirements.
Business Partners: For marketing or promotional purposes, only with your consent or as permitted by law.
Your email and mobile number will not be shared with third parties for marketing purposes without your explicit consent and are kept confidential for internal use only.
Your Rights and Choices
You have the following rights regarding your personal information:
Access and Update: You can access and update your account information through your PayEasy account settings.
Opt-Out: You may opt out of receiving promotional SMS, WhatsApp messages, or emails by emailing support@smgroupindia.in with your username, registered email, and mobile number, or by following unsubscribe instructions provided in communications.
Data Deletion: You may request deletion of your personal information by contacting us, subject to legal retention requirements.
Data Security
We use industry-standard encryption and security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your password and account.
Third-Party Links
Our website and applications may contain links to third-party sites. We are not responsible for the privacy practices or content of these sites. Please review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time without prior notice by posting the revised version on our website and applications. Your continued use of our services after such changes constitutes your acceptance of the updated policy. We recommend reviewing this policy periodically.
Governing Law
This Privacy Policy is governed by the laws of India. Any disputes arising from this policy will be resolved through arbitration in Chennai, Tamil Nadu, in accordance with the Arbitration and Conciliation Act, 1996, with a sole arbitrator appointed by PayEasy.
Contact Information
For questions or concerns about this Privacy Policy or our data practices, please contact us at:
PayEasy 18/23, Sannathi Street, Uthiramerur Taluk, Kanchipuram Dist, Tamil Nadu - 603406 Email: support@smgroupindia.in